Intake systems built for personal injury practices.
Personal injury enquiries cost more to generate than almost anything else in legal marketing, and many are lost at the first phone call. When a claimant cannot get through quickly, they simply try the next firm. We set up intake that is always there to answer.
How personal injury firms lose cases they already paid for
Injuries happen at all hours. A claimant rings from an emergency department late on a weekend, gets an answering machine, and dials the next name on the list. The firm paid for that call through advertising, referrals and reputation, and lost it because no one picked up.
A second loss is less visible. Screening depends on who takes the call, so weaker matters take up attorney time while stronger ones get no special attention. A firm's results are shaped at intake, yet intake is often the least organised part of the practice.
- —Evening and weekend calls go unanswered at the very time claimants are looking for help
- —Case screening changes depending on which staff member answers
- —Getting retainers signed relies on manual chasing that slips when intake is busy
- —Referring attorneys hear little back, and the relationship cools
- —Spend is judged on call counts because it cannot be tied to signed cases
The system, configured for personal injury.
We treat intake as a core part of how the firm earns. Every enquiry gets answered, every matter is screened the same way, and follow-up continues until the retainer is signed or the matter is closed.
Always-on claimant intake
Calls, web forms and messages get a prompt, composed first reply at any time of day or night. Claimants are not left with a recorded greeting while they decide which firm to call.
Uniform case screening
Each enquiry is checked against your firm's criteria, including case type, jurisdiction, limitation timing, treatment and liability. Attorneys see the matters worth their attention, and weaker enquiries are handled properly instead of ignored.
Follow-up through to signed retainer
Plenty of cases are lost between an interested claimant and a signed agreement. Automatic follow-up by phone, text and email keeps things moving and brings in a staff member at the point it counts.
Updates for referring attorneys
Referral partners automatically receive acknowledgements and case progress updates, so the relationships behind your best matters stay strong without taking partner time.
Cost per signed case by source
Every enquiry is followed from its source through screening to retainer, so you see what a signed case costs in each channel rather than what a phone call costs.
Common deployments in personal injury
Legal intake comes with duties that general-purpose automation does not account for. We configure the AI to collect information and book appointments only. It does not offer legal advice, predict outcomes or create an attorney-client relationship. Conflict checks and attorney review happen wherever your firm requires.
Questions personal injury firms ask us
Can automated intake deal sensibly with an upset claimant?
It is set up to hold a calm, plain conversation and to hand over to a person whenever the situation needs one. It does not counsel anyone. Its role is to make sure the claimant reaches the firm, the key facts are recorded, and an attorney gets involved quickly.
Will the AI give legal advice?
No. It is specifically configured to avoid that. It records intake details, screens against your criteria and arranges contact with an attorney. Advice, case assessment and representation remain with your lawyers.
What happens with conflict checks?
Your current conflict process stays in place. The system records the parties at intake and sends the check to the person who runs it at your firm, and the matter does not move forward until it is cleared.
Does it connect with our case management platform?
Yes. We build around the case management software you already use. Intake details, screening results and follow-up history are written into it, so the firm works from a single record.
Start with the diagnostic, not the software.
We map where revenue is actually leaking in your operation before anything is built. If the answer is not an AI system, we will tell you that.